Support
We're here to help.
Whether you're planning your wedding, joining as a guest or experiencing a technical issue, we're happy to help you get the most out of Bröllopsappen.
Contact us
For questions, technical support or assistance with your account, please email:
To help us understand your issue, please include a short description of what happened, which device you're using (iPhone or Android), and any relevant error message.
Please do not send passwords, invitation codes or sensitive personal information by email.
Common questions
I can't join a wedding. What should I do?
Make sure you're using the correct invitation code provided by the wedding couple.
If the code doesn't work, contact the wedding owner to confirm that it's valid and that you have been invited.
I purchased a wedding activation, but my wedding isn't activated.
If your purchase was completed but your wedding remains inactive, try the purchase-recovery option in the app.
If the issue continues, contact support with a description of the problem. Please do not make another purchase before contacting us.
How do I request a refund?
Purchases are processed through Apple App Store or Google Play. Refund requests are generally handled through the store where the purchase was made.
You can also contact us if you have questions about your purchase or consumer rights.
How do I delete my account?
You can request account deletion through Bröllopsappen.
For instructions and information about what happens to your data, visit our Delete Account page.
If you cannot complete the process, please contact support.
How do I report inappropriate content or behaviour?
You can use the reporting options available in the app or contact us directly at support@brollopsappen.se.
For more information, please read our Community Guidelines.
Privacy and legal information
For further information, please see our:
Service provider
Fiori EJE Ab
Åland, Finland
Email: support@brollopsappen.se